Return & Refund Policy
At Peauble, we want you to have a smooth and comfortable shopping experience.
If something is wrong with your order, we’ll do our best to make it right. Civilization still runs on trust, despite the
internet trying its absolute hardest to destroy that concept daily.
Please read our Return & Refund Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return or replacement if:
1.1. You received a damaged product
1.2. You received the wrong item
1.3. The product arrived leaking or defective
1.4. The product was missing from your order
To be eligible:
1.5. The request must be raised within 48 hours of delivery
1.6. Product must remain unused and in original packaging
1.7. Proof images/videos may be required for verification
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
2.1. Opened skincare products
2.2. Used products
2.3. Products damaged after use
2.4. Items purchased during clearance or special sale events
Human skin is complicated enough already. We cannot resell opened skincare products.
3. Refund Process
Once your return request is approved and the product is received/verified, refunds will be processed within:
7–10 Working Days
Refunds will be credited to:
3.1. Original payment method or
3.2. Bank account (if applicable)
Please note: Bank processing times may vary depending on your payment provider.
4. Replacement Policy
In eligible cases, we may offer:
4.1. Product replacement
4.2. Store credit
4.3. Full or partial refund
depending on product condition and issue verification.
5. Order Cancellation
Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation may not be possible because logistics systems instantly transform
into unstoppable machines powered by confusion and tracking numbers.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us with:
6.1. Order Number
6.2 Product Images
6.3 Unboxing Video (if available)
This helps us verify issues faster and improve customer support.
7. Shipping Charges
7.1. Original shipping charges are non-refundable unless the error occurred from our side.
7.2. Return shipping costs may be covered depending on the issue.
8. Contact Us
For return or refund assistance, contact us:
Email: support@peauble.com
Website: www.peauble.com
